TRANSACTION POLICY

  1. GUARANTEE CORRECT TECHNICAL REQUIREMENTS, CORRECT QUALITY-ORIGINAL AND 100% NEW
  2. INSTALLED, TESTED, WARRANTY BY THE MANUFACTURER’S STANDARDS.
  3. SUPPLY ON PROVIDED AT COMPETITIVE PRICE

     

    CUSTOMERS CAN PURCHASE IN THE FOLLOWING WAYS

    1. DIRECT SHOPPING :

    Customers come to visit and buy goods at our showroom, sales staff will consult suitable product for customers.

    Gold Seal Service Trading Co., Ltd
    Showroom: no.04, DC7 Street, Son Ky Ward, Tan Phu District, Ho Chi Minh City
    Support Consulting Phone: 0931.46.48.46 or ZALO 08.9814.0443

    Direction:

    If go Le Trong Tan Street (Direction from Tan Ky Tan Quy to Tay Thanh Street), when you come to Alley 525 Le Trong Tan, turn into alley 525. Go straight is DC7 str., go about 100m to meet 4 DC7 at your left hand side. 
    If go to Binh Long street, meet CN6 road, turn right to CN6, meet DC7 st,, turn left, the showroom is on your right hand side

    2. ORDER BY PHONE – EMAIL-ZALO :
    Customers contact through Hotline 0931.46.48.46 or send request to email: goldseal.coltd@gmail.com or ZALO 08.9814.0443 to provide the specifications of the goods in need, we will consult and recommend machine that are suitable for your requirements.

    CURRENTLY GOLD SEAL COMPANY DOESN’T SUPPORT ORDERING THROUGH THE WEBSITE – ANY ORDERING NEED YOU CAN DO IN THE 2 WAYS ABOVE.

    3. PURCHASING PROCESS
    Search product. Customers can find products on Website www.goldseal.com.vn in 3 ways:
    a. Type the product name in the search bar
    b. Search by category
    c. Search by latest products, or popular categories by category

    Contact 0931.46.48.46 or email to us to check product information: price, promotion information (if any). Gold Seal Company will send a quote/contract with detailed information about the goods, payment terms, and warranty terms to you via email/zalo or by post.

    Customers confirm the order / contract -> make payment as contract terms  -> Gold Seal company  delivery machine to your company by means of transportation. Crane truck for bulky goods, heavy weight or express delivery for light goods.

    Gold Seal Company installs and tests machine using materials/products provided by customers. After the acceptance, the customer pays the remaining value of the order, the Gold Seal Company issues a VAT invoice, a warranty certification with the machine and turn to the after-sales – warranty process.

    4.WARRANTY POLICY – REFUND
    Warranty 12 months from the date of acceptance, or 14 months from the date of delivery, whichever comes first.
    The following cases are not covered by the warranty:
    a. Using the wrong voltage source specified on the machine.
    b. Due to arbitrarily disassembling the wrong device function.
    c. Components that are prone to wear and tear during daily use and impact (such as: Fire thermistor, Cutter, Relay, Jaw, chain link, conveyor …)
    d. Damages due to inadequate maintenance or misuse; as well as arbitrarily modifying the structure without the fault of the Seller
    e. Damages arising from the Buyer’s careless moving the machinery. Or because the technician is not trained to operate the machine.
    f. Power short-circuit in Buyer’s electrical system. Force majeure causes such as natural disasters, accidents, politics, etc.
    g. After the machine has been completely installed and tested, the Seller is not responsible for the damage to the machine due to the Buyer’s failure in follow the machine usage instructions 

  4. Sell Exchange – refund policy: only applies to machines that do not meet the standards of productivity or machine quality according to the order/contract terms which is confirmed by Gold Seal and the Buyer. Gold seal will refund by transfer or cash based on the contract temrs and informations provided by the customer, the refund is made within 30 days from the date the Buyer returns the product/machinery to our showroom.