DELIVERY POLICY

1. 1. DELIVERY METHOD – SERVICE PROVIDED
      For goods being machinery – components:
      – Delivery by truck for heavy and bulky goods.
      – Delivery by bike for compact goods and within of Ho Chi Minh City
      – Delivery by post or truck for customers outside Ho Chi Minh City.
      – Delivery by sea or plane for customers in foreign countries.

      For service:
      – Provide inspection/warranty/repair service at our showroom, please contact 0931.46.48.46 for consult and then you can ship  error machine or send components to be repaired. Address: 04, DC7 Street, Son Ky Ward, Tan Phu District, Ho Chi Minh City.
      – Provide inspection/ warranty/ repair services at your factory. Please contact  0931.46.48.46 to order the service, after the customer is consulted and deposit the service fee, we will send a technician to your factory for inspection issue and repair machine.

       

   2. DELIVERY TIME:
      Delivery times for different types of machines or components is vary. Due to the differences in origin and design structure of each machine and component product. The specific delivery time will be informed by our company’s staff to the customer for each type of machine product that the customer orders:
      – For in stock goods is 10-15 working days
      – For domestically manufactured machines, it is 45-80 working days excluding Saturday – Sunday – Holiday/New Year
      – For imported machines from Spain, Italy, Korea, Japan, China…etc…: on average 4-8 weeks for machinery/ for simple machine and from 10 weeks to up to 16 weeks for complex machines or synchronous lines.

       

   3. After customer deposit to confirm order/contract, including confirm delivery time which is mentioned in order/contract. Our company will proceed making machine immediately. Our company will deliver the goods to you as soon as possible without waiting for the delivery due date when the machine are completed assembled early.

       

   4. We will transport the goods being machinery to the construction site/factory. The customer will take care of putting the machine into the installation location. The fee for loading and unloading at the warehouse shall be borne by that party ‘ warehouse.

   5. If customers need to transport machines/goods to the factory by themselves, please notify us immediately when placing an order.

   6.  

      Currently, Gold Seal Company has not provided installation services in foreign countries.
      
      
   7. In the event of a delay in delivery compared to the contract/order without a valid reason or without a force majeure event, or it is impossible to negotiate an adjustment of the delivery time, or an error arises after confirming belongs to Gold Seal, to ensure the benefits for customers, Gold Seal will cancel the order/contract and refund the customer.